If you are not completely satisfied with your purchase, or you require an exchange in size/colour, simply contact us at firstname.lastname@example.org or telephone us on 01482 881666 and we will issue you with a returns number and returns address, all goods must have their original tags and packaging and be returned within 7 days of receipt.
We reserve the right to refuse returns of items where it is apparent that the product has been washed or worn repeatedly, has not been properly looked after or has strong smells such as cigarette smoke or cooking smells, this also applies to all packaging and tags.
Please supply clear documentation stating whether you require an exchange or refund. If you do not supply any instructions, your order will be refunded by default.
Please allow up to five working days from receipt of a return for the replacement goods to be despatched/refund to be processed. At busy periods, especially after Christmas, the volume of returns increases greatly and will take longer to process - please keep this in mind when returning goods
Please note that if we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address.
All refunds will be as per the original method of payment.
Please allow up to 10 working days for a refund to reflect on your account. This time frame is dictated by and dependent upon your card provider.
Regrettably, on rare occasions mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact Customer Services and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt.
If you are returning an item to us to be exchanged or refunded, you are responsible for the return postage costs. If you have received a faulty, damaged, or incorrect item, we will of course refund the return postage costs - this will be done in the form of a card refund or store credit, or a combination of both.
HOW TO RETURN ITEMS TO US
It is imperative that you quote your returns number provided by us in all correspondence.
We recommend that you return items using a Royal Mail Registered signed for service with compensation cover AND obtain a certificate of posting for your records, as we cannot be held responsible for items that are lost in the post when being returned to us.